Privacy policy

Last updated: 28.07.2025.

At Sugarcut, we take your privacy seriously. This policy explains what kind of personal data we collect, how we use it, and what steps we take to keep it safe when you use our app. By using Sugarcut, you agree to the practices described below.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

1.1. User registration

Data necessary to create a Sugarcut profile on Sugarcut mobile application:

*Check data retention section for more info

1.2. Program creation

Data we need to create a program:

1.3. Users' feedback

The user can manually submit feedback to us:

1.4. Financial data

Financial data is not collected and/or stored by Sugarcut but by our payment services providers whose own terms and conditions and privacy policy are applicable; you can access them at:

Apple: www.apple.com/legal/internet-services/itunes/

Google: play.google.com/about/play-terms/index.html

1.5. Transaction data

Includes details about payments from you and other details of product/services you have purchased from us.

1.6. Analytics data

We use Google analytics to analyze anonymous statistical data to improve our website. Please visit the privacy policy for Google for more information: https://policies.google.com/privacy

Analytics data is not collected and/or stored by Sugarcut.

2. When We Share Information

We don't sell or lease your personal data. We only share it when necessary:

2.1. With Service Providers:

We work with trusted partners who help us with services like hosting, analytics, and payment processing.

2.2. To Meet Legal Requirements:

If legally required, or to protect the rights and safety of Sugarcut and its users, we may disclose information.

2.3. During Business Changes:

If Sugarcut is involved in a business transfer (like a merger or acquisition), your data may be part of that transition.

3. How We Keep Your Data Safe

We apply industry-standard security measures to protect your personal information. Still, no system is completely foolproof, and we cannot guarantee absolute security.

4. Your Privacy Rights

Depending on your region, you may have the right to:

You can request the exercise of rights:

We respond to all requests within the legal deadline of thirty days.

Objections to specific processing can be sent to the supervisory authority for the protection of personal data: Agency for the Protection of Personal Data (AZOP), at the address: Selska cesta 136, 10 000 Zagreb; email address: azop@azop.hr

5 Account deletion

To delete your account and all user personal data, use the option "Delete account" inside the app settings.

If your personal data was collected when you were under the age of consent for data collection, you have the right to request the erasure of your personal data.

When your account is deleted, all your data is permanently deleted from our systems, except for your hashed email address or hashed apple ID if your email is hidden (The hashed email address or apple Id is dissociated from any personally identifiable information and cannot be reversed to its original form. This approach helps us meet our legal requirements while respecting your privacy.). This means we cannot recover any of the information you provided, including your personal information. Purchases that were made at Google play or Apple store can be restored later with "Restore purchases" action within the app.

When you utilize social login through Google or Apple to create an account or log in to our application, please make sure that the accounts are correctly disconnected from Sugarcut on those platforms. We kindly ask users to review the privacy policies and terms of use of those platforms and take necessary actions to delete their data according to their own preferences and needs.

Google Privacy Policy: policies.google.com/privacy

Google Terms of Service: policies.google.com/terms

Apple Privacy Policy: www.apple.com/legal/privacy/data/en/apple-id

Apple Terms of Service: www.apple.com/legal/internet-services/itunes

6. Links to Other Sites

Sugarcut may contain links to other websites or apps. We're not responsible for how these third parties handle your data, so we recommend reviewing their privacy policies before sharing information.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. If there are major updates, we'll let you know. Please check this page occasionally to stay informed.

8. Children's Privacy

Sugarcut is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you're a parent or guardian and believe your child has shared information with us, please contact us immediately.

9. Contact

Have questions about your privacy or how your data is handled? Reach out to us at hello@sugarcutapp.com